Privacy Policy

Naperville Roofing Crew ("we," "us," or "our") respects your privacy and is committed to protecting it through this Privacy Policy. This policy describes the types of information we may collect from you or that you may provide when you visit this website (the "Site") and our practices for collecting, using, maintaining, protecting, and disclosing that information.

1. Information We Collect

We collect information you provide directly to us and information collected automatically as you use the Site.

Information You Provide

• Contact and estimate requests — name, phone number, email address, mailing/property address, and details about your roofing project when you submit a form, request an inspection, or call or text us.
• Chat conversations — messages you send through our on-site chat assistant, including any contact details or project information you choose to share.
• Reviews and correspondence — information you send us by email, phone, or through review platforms.

Information Collected Automatically

• Usage data — pages viewed, links clicked, time on site, referring/exit pages, and general location (city/state) derived from your IP address.
• Device data — browser type, operating system, and device identifiers.
• Cookies and similar technologies — see Section 4 below.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and schedule inspections or estimates;
• Provide, operate, and improve the Site and our services;
• Contact you by phone, text message, or email about your request, including appointment reminders and follow-ups;
• Coordinate with the licensed, insured roofing crews on our vetted roster to fulfill a project you've requested;
• Analyze site usage and marketing performance;
• Comply with legal obligations and protect against fraud or misuse of the Site.

By submitting a form or providing your phone number, you consent to be contacted by Naperville Roofing Crew (and, where applicable, the installation crew assigned to your project) by phone call, SMS/text message, or email, including through automated dialing or messaging technology, even if your number is on a Do Not Call list. Consent is not a condition of purchase. Message and data rates may apply, and you may reply STOP to opt out of texts at any time.

3. How We Share Information

We do not sell your personal information. We may share information with:

• Roofing crews and subcontractors on our vetted roster, solely to provide the inspection, estimate, or work you requested;
• Service providers who perform functions on our behalf, such as hosting, scheduling, customer relationship management, SMS/email delivery, and analytics (for example, Google Analytics and Google Tag Manager);
• Insurance carriers or adjusters, only with your direction or consent, if you ask us to assist with a claim;
• Professional advisors and authorities where required to comply with a legal obligation, enforce our agreements, or protect the rights, property, or safety of Naperville Roofing Crew, our customers, or others;
• A successor entity in the event of a merger, acquisition, or sale of business assets, subject to standard confidentiality obligations.

4. Cookies & Tracking Technologies

The Site uses cookies, pixels, and similar technologies — including Google Analytics and Google Tag Manager — to understand how visitors use the Site and to measure the effectiveness of our marketing. These tools may collect information such as pages visited, approximate location, and the site or ad that referred you. You can control cookies through your browser settings; disabling cookies may limit some features of the Site. We do not currently respond to "Do Not Track" browser signals.

5. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, maintain business and legal records, and resolve disputes, after which it is deleted or de-identified.

6. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Choices & Rights

• Opt out of texts by replying STOP, or of emails by using the unsubscribe link in any message;
• Request access, correction, or deletion of your personal information by contacting us using the details below;
• Depending on your state of residence (for example, Illinois or other states with consumer privacy laws), you may have additional rights to know, access, correct, or delete your personal information, and to be free from discrimination for exercising those rights. We will respond to verifiable requests within the time required by applicable law.

8. Children's Privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.

9. Third-Party Links

The Site may contain links to third-party websites (for example, review platforms or manufacturer sites). We are not responsible for the privacy practices or content of those third-party sites and encourage you to review their policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect when posted, and the "Last updated" date above will reflect the most recent revision. Your continued use of the Site after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at: